Shipping & Returns
If you have any issues with your order, to initiate a request, please contact our Customer Care team by emailing customercare@shoplondonorganics.com within 3 days of delivery of your order.
Please note that due to the nature of our products and the current public health crisis, to protect both our team, customers, and integrity of our products, we do not accept returns or exchanges.
However, we are happy to resolve any issues and provide a replacement or refund for any damaged or lost item due to parcel.
In these instances, please retain the package and immediately email a picture of the damaged item and order number for tracking verification to customercare@shoplondonorganics.com. Our customer care team will communicate with further instruction within 24hrs.
Upon receipt, refunds will be expeditiously processed to the original payment method same day and/or replacements will be shipped within 1-3 business days.
Please note it can take several business days for your bank or credit card company to process and post the refund. Feel free to reach out regarding any confirmations of refunds issued.
You can always reach us with any questions regarding our products, returns or exchanges at info@shoplondonorganics.com or by phone at +001.404.436.0990 Mon-Fri 10-5p, Saturday 10-2p (EST).
COVID-19 UPDATE:
Due to the current global pandemic Covid-19 and in efforts to keep our team and customers safe, we are currently not accepting returns during this time. If you receive an item that is defective or damaged, please reach out to us immediately at customercare@shoplondonorganics.com where we will evaluate the scenario and issue a replacement or refund on a case by case basis.